China–UK & UK domestic logisticsGuangzhou · Hong Kong · Edinburgh
RoyalMailParcelBY JETON EXPRESS
ENESعربي
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Royal Mail resources
ROYAL MAIL · ROYALMAILPARCEL

Royal Mail products

Compare UK delivery, international post and business services by delivery aim, tracking and parcel requirements.

Sources reviewed

PRODUCT COMPARISON

Compare up to three Royal Mail services

Start with Tracked 24, Tracked 48 and Royal Mail 24/48 for business to see how tracking and account services differ. Change any selection below.

Royal Mail questions before the next step

Check the booked service, the latest carrier information and the relevant dispatch records before deciding what to do next.

Does Tracked 24 guarantee delivery within 24 hours?

The consumer Tracked 24 page gives a next working day delivery aim, with postcode exceptions. It should not be described as a guaranteed 24-hour delivery promise. Check the current conditions for the product and booking channel you use.

For China–UK parcels, international transport, customs processing and UK handover are separate stages. The UK delivery aim does not establish the total journey time from China.

Read the full guide (English)

21 / 21 products shown

UK delivery

Royal Mail Tracked 24

A tracked UK service for everyday parcels and large letters when an earlier delivery aim matters.

Delivery aim / commitment
Next working day aim; postcode exceptions apply.
Tracking & delivery evidence
Tracking to delivery, delivery photo; signature is optional.
Format & weight
Consumer medium parcels: up to 20 kg, 61 × 46 × 46 cm. Other formats have lower limits.
Useful for
Online orders with tracking and flexible delivery options.
Read requirements & official references
  • The delivery aim is not a guaranteed deadline.
  • Do not use its compensation as cover for money or jewellery; Royal Mail directs valuable items to Special Delivery.
Open product link
UK delivery

Royal Mail Tracked 48

A tracked UK option for parcels and large letters that can travel with a less urgent delivery aim.

Delivery aim / commitment
Two to three working day aim; postcode exceptions apply.
Tracking & delivery evidence
Tracking to delivery, delivery photo; signature is optional.
Format & weight
Consumer medium parcels: up to 20 kg, 61 × 46 × 46 cm. Other formats have lower limits.
Useful for
Routine ecommerce orders where tracking matters more than the earliest arrival.
Read requirements & official references
  • The number 48 is a product name, not a promise that every parcel arrives within 48 hours.
  • Account products can have different size and weight rules.
  • From 5 October 2026, Royal Mail’s published terms notice gives Tracked 48 and RM48 Parcels posted in the BT postcode area an aim of three days rather than two to three days. This concerns posting origin; check the applicable booking terms.
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UK delivery

Royal Mail Special Delivery Guaranteed by 1pm

A timed UK service for urgent or valuable items, with a delivery guarantee subject to its acceptance rules.

Delivery aim / commitment
By 1 pm next working day for qualifying postings; postcode exceptions apply.
Tracking & delivery evidence
Full tracking, delivery photo and signature.
Format & weight
Up to 20 kg, 61 × 46 × 46 cm.
Useful for
Time sensitive documents and eligible valuables.
Read requirements & official references
  • Post Office acceptance cutoffs matter. Parcel Collect adds an extra working day to this guarantee.
  • Guaranteed Saturday delivery is an additional option; check compensation and exclusions before sending.
Open product link
UK delivery

Royal Mail Special Delivery Guaranteed by 9am

An early morning timed service for eligible urgent letters and parcels.

Delivery aim / commitment
By 9 am next working day, subject to postcode and service conditions.
Tracking & delivery evidence
Full tracking, delivery photo and signature.
Format & weight
Up to 2 kg, 61 × 46 × 46 cm.
Useful for
Urgent items that need an early delivery deadline.
Read requirements & official references
  • Royal Mail lists purchase through a Post Office branch.
  • Saturday guarantee and additional compensation depend on the chosen options.
Open product link
UK delivery

Royal Mail Signed For 1st Class / 2nd Class

Adds a signature and delivery confirmation to the relevant Class service.

Delivery aim / commitment
1st Class: next working day aim. Signed For 2nd Class: two to three working day aim. These product pages include Saturdays.
Tracking & delivery evidence
Delivery confirmation and signature; no full journey tracking.
Format & weight
Letters, large letters and parcels; consumer medium parcels up to 20 kg.
Useful for
Senders who need a signature rather than progress scans.
Read requirements & official references
  • A Signed For reference does not mean the item receives Tracked service scans.
  • For a timed guarantee or eligible valuables, compare Special Delivery.
Open product link
UK delivery

Royal Mail 1st Class

A standard UK letter and parcel service with an earlier delivery aim.

Delivery aim / commitment
Next working day aim including Saturdays.
Tracking & delivery evidence
No full journey tracking; eligible barcoded parcels have delivery confirmation.
Format & weight
Letters up to 100 g; large letters up to 750 g; medium parcels up to 20 kg.
Useful for
Routine correspondence and parcels where full tracking is unnecessary.
Read requirements & official references
  • An aim is not a timed guarantee.
  • Format dimensions matter as well as weight.
Open product link
UK delivery

Royal Mail 2nd Class

A standard UK option for letters and parcels without urgent timing requirements.

Delivery aim / commitment
Royal Mail currently describes delivery within three week days.
Tracking & delivery evidence
No full journey tracking; eligible barcoded parcels have delivery confirmation.
Format & weight
Letters up to 100 g; large letters up to 750 g; consumer medium parcels up to 20 kg.
Useful for
Non-urgent correspondence and everyday parcels.
Read requirements & official references
  • Check current delivery wording before setting customer expectations.
  • Business account formats can differ from the consumer product page.
Open product link
International post

International Tracked

An international service with progress tracking and online delivery confirmation.

Delivery aim / commitment
Europe: three to five working day aim; worldwide: five to seven. Selected European destinations have a three to four day aim.
Tracking & delivery evidence
Tracking to delivery with online delivery confirmation.
Format & weight
Consumer parcels up to 2 kg; longest side up to 60 cm and combined dimensions under 90 cm.
Useful for
Overseas goods or documents where tracking is required.
Read requirements & official references
  • Destination availability, customs requirements and service updates affect the journey.
  • Free return of an undelivered outbound item is different from a customer returns service.
Open product link
International post

International Tracked & Signed

The current consumer product is for documents, combining tracking with a signature at delivery.

Delivery aim / commitment
Europe: three to five working day aim; worldwide: five to seven, with selected European exceptions.
Tracking & delivery evidence
Tracking to delivery and signature; the signature copy is not provided online.
Format & weight
Documents only. Letters up to 100 g and large letters up to 750 g.
Useful for
Eligible international documents that need tracking and a signature.
Read requirements & official references
  • Do not apply older merchandise-parcel descriptions to the current document-only product.
  • PO Box and Pack Station restrictions apply, with stated regional exceptions.
Open product link
International post

International Tracked Heavier

A consumer international option for heavier goods within the supported destination network.

Delivery aim / commitment
Delivery aim from three to five days, depending on destination.
Tracking & delivery evidence
Tracking throughout the journey and proof of delivery; a signature copy is not available online.
Format & weight
Up to 20 kg, 61 × 46 × 46 cm; destination availability must be checked.
Useful for
Supported overseas shipments above the ordinary 2 kg parcel limit.
Read requirements & official references
  • The current hub lists purchase online, for collection or Post Office drop-off.
  • The business Heavier product has separate account conditions and a different maximum weight.
Open product link
International post

International Standard

A standard international mail service for everyday goods and correspondence.

Delivery aim / commitment
Europe: three to five working day aim; worldwide: six to seven.
Tracking & delivery evidence
No full journey tracking or included signature.
Format & weight
Consumer parcels up to 2 kg; longest side up to 60 cm and combined dimensions under 90 cm.
Useful for
Lower urgency overseas mail when full tracking is unnecessary.
Read requirements & official references
  • Goods require the relevant customs data and documents.
  • Destination restrictions and current service bulletins still apply.
Open product link
International post

International Economy

An international option for mail that can tolerate a much longer delivery journey.

Delivery aim / commitment
Regional aims range from up to two weeks for Western Europe to up to twelve weeks for Australia.
Tracking & delivery evidence
No full journey tracking or included signature.
Format & weight
Consumer parcels up to 2 kg; letters by Economy are available outside Europe only.
Useful for
Non-urgent international correspondence and parcels.
Read requirements & official references
  • Asia has an aim of up to eight weeks; this is not a China-to-UK inbound service promise.
  • Check restrictions and customs requirements for the destination.
Open product link
Business & returns

Royal Mail Tracked 24 / Tracked 48 — Business

Account parcel services with progress visibility, delivery notifications and management reporting.

Delivery aim / commitment
Tracked delivery aims depend on service and destination; these are not timed guarantees.
Tracking & delivery evidence
Tracking to delivery, photo and delivery confirmation; optional signature.
Format & weight
Business parcels up to 30 kg, 61 × 46 × 46 cm. The 30 kg option is not available through Local Collect.
Useful for
Businesses with regular parcel volumes and customer delivery visibility needs.
Read requirements & official references
  • The product page lists 1,000 eligible items a year per site across the named tracking and returns services.
  • Consumer Tracked limits and account contract limits must be kept separate.
  • From 5 October 2026, Royal Mail’s published terms notice gives Tracked 48 and RM48 Parcels posted in the BT postcode area an aim of three days rather than two to three days. This concerns posting origin; check the applicable booking terms.
Open product link
Business & returns

Royal Mail 24 / Royal Mail 48

Account parcel delivery for volume senders, with delivery confirmation rather than full progress tracking.

Delivery aim / commitment
Confirm the aim for the selected Royal Mail 24 or Royal Mail 48 product and the applicable postcode exclusions.
Tracking & delivery evidence
Online delivery confirmation with GPS map; optional Signed For signature.
Format & weight
Royal Mail 24 parcels up to 20 kg; Royal Mail 48 up to 2 kg. Maximum parcel dimensions: 61 × 46 × 46 cm.
Useful for
Regular business mailings that do not need a Tracked scan history.
Read requirements & official references
  • Royal Mail 24/48 and Royal Mail Tracked 24/48 are different products.
  • The page lists at least 1,000 items a year or more than 20 parcels a week for account access.
  • From 5 October 2026, Royal Mail’s published terms notice gives Tracked 48 and RM48 Parcels posted in the BT postcode area an aim of three days rather than two to three days. This concerns posting origin; check the applicable booking terms.
Open product link
Business & returns

Royal Mail Tracked Returns

A UK customer returns service with return labels, tracking and retailer reporting.

Delivery aim / commitment
Choose the 24 or 48 service according to the agreed returns offering.
Tracking & delivery evidence
Tracking to the return delivery point.
Format & weight
Up to 20 kg; maximum parcel dimensions 61 × 46 × 46 cm.
Useful for
Retailers managing customer returns to a UK address.
Read requirements & official references
  • Check that the retailer offers this service before creating or using a return label.
  • Customer returns are different from Royal Mail returning an undeliverable outbound parcel.
Open product link
Business & returns

Special Delivery Guaranteed Returns

A tracked returns service for eligible urgent or valuable items.

Delivery aim / commitment
Guaranteed by 1 pm next working day, subject to service conditions.
Tracking & delivery evidence
End-to-end tracking and signature at delivery.
Format & weight
Up to 20 kg; maximum parcel dimensions 61 × 46 × 46 cm.
Useful for
Retailers receiving time sensitive or eligible valuable returns.
Read requirements & official references
  • Check retailer eligibility, acceptance arrangements and compensation conditions.
  • Do not substitute ordinary Tracked Returns for a timed guaranteed return.
Open product link
Business & returns

International Business Tracked

An account service for international parcels with tracking and delivery confirmation.

Delivery aim / commitment
Delivery aim from two to four days; country-specific conditions apply.
Tracking & delivery evidence
Tracked to the delivery point with online delivery confirmation.
Format & weight
Standard parcel limit 2 kg; selected-country and printed-paper exceptions are listed separately.
Useful for
Businesses exporting goods with visibility through the delivery journey.
Read requirements & official references
  • Requires an eligible business account and applicable service agreement.
  • This is an outbound UK service; it does not describe a China-to-UK linehaul promise.
Open product link
Business & returns

International Business Tracked Heavier

An account option for heavier international shipments within the supported destination network.

Delivery aim / commitment
Delivery aim from three to five days, subject to destination conditions.
Tracking & delivery evidence
Tracking throughout the journey and proof of delivery.
Format & weight
Up to 30 kg, 61 × 46 × 46 cm; some countries have lower 10 kg or 20 kg limits.
Useful for
Eligible heavier exports that exceed ordinary international parcel formats.
Read requirements & official references
  • Check destination availability and account eligibility.
  • Return of an undelivered item and a customer-initiated return are separate processes.
Open product link
Business & returns

International Business Tracked Priority

A commercially cleared business service with tracking and a Delivered Taxes Paid delivery term.

Delivery aim / commitment
Delivery aim from two days, depending on destination.
Tracking & delivery evidence
Tracking throughout the journey; available in-flight options depend on destination.
Format & weight
Up to 30 kg, 61 × 46 × 46 cm; supported European destinations only.
Useful for
Eligible exporters needing a commercially cleared delivery workflow.
Read requirements & official references
  • Royal Mail lists IOSS compatibility; tax treatment still depends on the shipment.
  • Follow the Commercial Customs Hub for this product rather than applying postal customs instructions indiscriminately.
Open product link
Business & returns

Royal Mail Import Tracked / Untracked 24 / 48

Import services connect eligible overseas parcel flows to Royal Mail tracking and UK final delivery.

Delivery aim / commitment
Confirm the agreed import service, customs release and handover point before promising a UK delivery date.
Tracking & delivery evidence
Import Tracked offers full online tracking and a delivery photo. Import Untracked is a separate option without full progress tracking.
Format & weight
The import page lists formats from large letters to parcels up to 30 kg; agreement-specific limits apply.
Useful for
Overseas consolidators and ecommerce retailers importing to the UK.
Read requirements & official references
  • Commercial Imports and Freight to Post are distinct import arrangements.
  • A Royal Mail label alone does not prove who handled origin transport or clearance, or that a particular intermediary holds a Royal Mail contract.
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Business & returns

International Business Tracked Returns

An international customer returns service with a returns portal and tracking.

Delivery aim / commitment
Delivery aim from ten days, with origin and service conditions.
Tracking & delivery evidence
Tracking throughout the return journey.
Format & weight
Up to 30 kg, 61 × 46 × 46 cm; supported origin countries only.
Useful for
Businesses arranging eligible customer returns from overseas.
Read requirements & official references
  • Origin-country availability and injection arrangements must be checked with the account service.
  • This is separate from free returns of undelivered outbound items.
Open product link
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