Plan the return destination before the customer sends the parcel. Share the original order, product details and handling instructions. Our Edinburgh warehouse team can discuss receiving, inspection, exchanges, repair assessment or restocking, then follow your approved next step.
Inspection depth and repair eligibility depend on the product and agreed scope. Repair, resale, clearance or disposal work follows your explicit authorisation.
Agree product acceptance, references and inspection depth.
Match the item to the order and document agreed checks.
Use your decision rules or request your approval for an exception.
Carry out the approved exchange, repair or stock instruction.
The team reviews your products and workflow, then agrees the service scope, receiving reference and charges before you send stock.
Supplier orders can be received and consolidated in Guangzhou, then prepared for the agreed China-to-UK route. CAN or HKG air departures connect to London LHR, with our Royal Mail partner supporting UK customs clearance, transfer and delivery. Agree the UK importer, documents and warehouse receiving plan with our team.
Parcel consolidationUse our merchant shipping service to discuss Royal Mail label printing or an API workflow for your store, OMS or warehouse.
Merchant shipping supportPrepare Guangzhou supplier arrivals or Edinburgh incoming goods and existing stock actions, with separate package and product quantities.
Tell us what you sell, where your stock is and which tasks you want our team to handle.
Transport and handling, storage and fulfilment, packaging and returns are itemised for the services you choose. Recurring operations can be scoped together; API implementation and ongoing support have their own agreed deliverables. Your quotation sets out charging units, included work, additional charges and payment terms.
Share your products, shipping direction and order or stock volumes. Our team will put together the relevant service scope, quotation and handover arrangements.
Discuss this serviceCombine the services your goods need. Handling instructions and the scope of each step are agreed with our team.
Release approved returned stock into the next customer order.
Agree repacking, relabelling or bundle preparation before resale.
Arrange supplier returns to China when local handling is unsuitable.
Use these guides to prepare your service brief and agree the next steps.
These articles are available in English.
Agree the return address, arrival records and stock decisions before giving instructions.
Read guideCheck the task, parcel limits and label requirements before choosing a location.
Read guideConfirm the return authorisation, actual receiving address, order reference, packing requirements and who pays the agreed charges. Avoid sending goods to an unconfirmed address.
Agree the receiving and condition records, then provide your authorised next action. Restocking, repacking, repair coordination, redistribution, clearance or supplier return require a confirmed scope and costs.
We can discuss a UK-to-China return plan. Share the goods, original records and supplier authorisation so the receiving, export, import and cost responsibilities can be reviewed before release.