Per-parcel rules
Confirm the carrier, packed weight / dimensions, divisor, size limits and rounding. A small parcel still needs a precise description, value and UK postcode.
Express shipping for documents, samples and smaller orders.
Chat on WhatsAppAsk the team to identify included charges, excluded charges and the point where delivery responsibility ends.
Confirm the carrier, packed weight / dimensions, divisor, size limits and rounding. A small parcel still needs a precise description, value and UK postcode.
Ask about fuel, remote-area, oversized / additional handling, return and address-correction charges for the selected service.
Identify clearance / handling, duty and VAT, transfer and last-mile delivery separately. Review the postcode, oversized cargo and receiving appointment.
Agree carton contents and labels before handover. Keep each parcel reference and use the actual assigned carrier’s tracking; request separate confirmation for parcel consolidation via our CAN / HKG–LHR lane.
Consignee, UK postcode, address / airport / port / warehouse endpoint, receiving restrictions and appointment needs. Confirm customs agent, importer, tax payer and charges included.
Share the exact product, material / use and packing details. Batteries, liquids, powders, magnets, food, cosmetics and wood packaging need service-specific review; a product category alone does not confirm acceptance.
Special cargo requirementsThe examples above cover China-to-UK shipments. Use the relevant service page for UK-to-China shipments or onward transport within the UK.
Share your goods, packed dimensions and destination. Our team will outline the available services and charges.
Combine the services your goods need. Handling instructions and the scope of each step are agreed with our team.
Bring supplier parcels together for agreed preparation and dispatch.
Organize recurring parcel orders with label and dispatch support.
Plan UK returns handling for goods sent directly from China.