Who is responsible
JETON EXPRESS SERVICE LIMITED operates RoyalMailParcel and is responsible for personal information it handles for this website and direct enquiries. If a service involves another contracting entity or a carrier acting independently, that party’s role and applicable privacy information should be identified when the service is agreed.
Information we may handle
Cloudflare hosting injects a RUM beacon on the live site to send page loading and performance metrics to Cloudflare. Its documentation describes measurement through browser performance APIs without cookies or persistent browser storage. See the linked RUM documentation and Cookie Policy for details.
Website hosting and security services may process technical request information such as an IP address, requested URL, request time, browser or device details and security events. The site is hosted on Cloudflare. This technical processing is separate from shipment enquiry records.
When you contact the team, you may provide a name, company, telephone number, messaging profile, cargo details, order or tracking reference and correspondence. An agreed service may also require supplier and consignee details, pickup and delivery addresses, invoices, packing lists, customs information, handling instructions and transaction records. Provide only relevant information and ensure you may share other people’s details.
Providing enquiry details is voluntary. If information needed to assess or perform a service is missing, we may be unable to quote, accept or complete that service. The team will explain which details are needed for your request.
Browser tools and contact links
When you send a homepage chat message, its conversation and editable enquiry draft are sent to this website and processed by Cloudflare Workers AI to prepare a reply and summary. The chat does not create a saved enquiry in our enquiry database. Conversation state stays in page memory. Opening WhatsApp carries the summary and your original messages; review them before sending to the team.
Label text and selected label images are processed in browser memory. Local barcode reading uses a browser worker; images and extracted text are not uploaded or saved in persistent browser storage. Use Clear to remove the page results; browser back navigation may restore page state. Copying a tracking request template or preparation summary places the text on your device clipboard; you choose whether to paste and send it through WhatsApp.
Calculators, receiving planners, checklists and document tools keep entered values in browser memory while you work. When you explicitly submit an email enquiry, your name, reply email, optional telephone and message, and the displayed planning summary are sent to the website and emailed to the Jeton Express team mailbox using Cloudflare Email Routing. The site records the submission and delivery state to support replies and prevent duplicate sends. Google processes the team mailbox. Reloading resets unsent tools; browser Back may restore page state. Downloads and printing create copies on your device.
Opening a WhatsApp or carrier link sends you to that provider. A link may include the tracking reference or prepared message you chose to use. The provider may process this information when the link is opened; a WhatsApp message reaches our team when you send it. Those providers apply their own privacy policies. Do not put passwords, API secrets or payment-card details in an enquiry.
Purposes and grounds for processing
We use relevant information to answer enquiries, prepare quotations, coordinate accepted shipments and warehouse or merchant services, communicate about delivery or returns, keep necessary business records, protect the website and address complaints. We do not use the current website to build advertising profiles.
Where UK or EU data protection law applies, the grounds depend on the purpose: steps you request before a contract and performance of a contract; legal obligations for required records or disclosures; legitimate interests in proportionate website security, business correspondence and complaint handling; and consent where required for optional uses. Other applicable laws, including Hong Kong privacy law, may use different requirements. Optional consent can be withdrawn without affecting earlier lawful processing.
Retention and older website enquiries
Email enquiries and their delivery state are kept in the website database, alongside older enquiries. Records older than 90 days are removed on a subsequent homepage visit. Hashed request-limit records are removed after approximately 24 hours by the same process. Cleanup depends on homepage traffic, so expiry does not guarantee an exact deletion time. This database cleanup does not delete messages from the team mailbox.
Direct messaging, email correspondence, agreed shipment, accounting, customs and complaint records are retained according to their purpose and applicable obligations, then deleted or anonymised when no longer needed. The 90-day rule applies to the website enquiry database, not every business record or mailbox message. Technical logs follow hosting and security configuration. Ask the team for the retention information relevant to your record.
Deleting a record from the active database does not immediately erase every recovery copy. Hosting backups or database recovery history may retain earlier copies for their limited recovery period under the provider’s configuration. Those copies are separate from active enquiry use.
Your requests and complaints
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection to relevant processing, and withdraw optional consent. Some requests may be limited by legal recordkeeping or other lawful grounds. Contact us using the details below; we may need proportionate verification before disclosing or changing personal information. We respond within the applicable legal timeframe.
You may complain to the relevant data protection authority where applicable, including the UK Information Commissioner’s Office (ICO), Hong Kong’s Privacy Commissioner for Personal Data (PCPD), or your competent EU supervisory authority. Contacting our team first does not remove that right.
Security and policy changes
Access to information should be limited to people who need it for the agreed purpose, with appropriate security for the service. Internet transmission cannot be guaranteed risk-free. Use an agreed secure channel for sensitive shipment documents and merchant credentials. If website features or information handling change, this policy and the Cookie Policy will be updated with a new date.
Make a privacy request
- Website operator
- JETON EXPRESS SERVICE LIMITED
萬驛通速遞服務有限公司 - Published business registration certificate number
- 79055115-000-10-25-1
- Hong Kong business registration address
- FLAT 2401–16, 24/F, WING SHING IND BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG
Confirm the receiving address and arrival reference before sending goods. This registration address is not a warehouse delivery instruction.
For a privacy request, website issue or service complaint, contact Jeton Express on WhatsApp or write to the business registration address above. Include the relevant website or shipment reference and a brief description. Share identity documents only if requested through an agreed channel.
Make a privacy request